Privacy Policy
Effective Date: October 1, 2025
At Mindwork Publishing, your privacy is not just important to us—it's fundamental to how we conduct business. We believe in transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices in clear, straightforward language.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Create an account or make a purchase from our store
Subscribe to our newsletter or marketing communications
Submit manuscripts, proposals, or inquiries for potential publication
Contact our customer service team
Participate in surveys, contests, or promotional activities
Leave reviews or testimonials about our products
This information may include:
Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Demographic information (age, gender, interests)
Professional information (occupation, company, areas of expertise)
Communication preferences and feedback
Information Automatically Collected
When you visit our website or use our digital services, we may automatically collect:
Technical information: IP address, browser type, device information, operating system
Usage data: Pages visited, time spent on site, clickstream data, referral sources
Cookies and tracking technologies: Small files stored on your device to enhance your experience
Information from Third Parties
We may receive information about you from:
Social media platforms when you connect your accounts or share our content
Payment processors to complete transactions
Marketing partners who help us reach potential customers (only with your consent)
How We Use Your Information
We use your personal information for the following purposes:
Core Business Operations
Product delivery: Processing orders, shipping physical books, delivering digital content
Customer service: Responding to inquiries, resolving issues, providing support
Account management: Creating and maintaining your customer account
Payment processing: Completing transactions and managing billing
Marketing and Communications
Newsletter delivery: Sending you updates about new releases, author events, and industry insights (only with your consent)
Personalized recommendations: Suggesting books and content based on your interests and purchase history
Promotional offers: Providing exclusive discounts and early access to new products (opt-in only)
Business Improvement
Service enhancement: Analyzing usage patterns to improve our website and customer experience
Product development: Understanding customer needs to develop better books and services
Quality assurance: Monitoring and improving our content quality and delivery methods
Legal and Security
Fraud prevention: Protecting against unauthorized transactions and suspicious activity
Legal compliance: Meeting regulatory requirements and responding to legal requests
Safety and security: Protecting our systems, customers, and business operations
Legal Basis for Processing
We process your personal information based on:
Consent: When you opt-in to marketing communications or provide information voluntarily
Contract performance: To fulfill our obligations when you purchase products or services
Legitimate interests: To improve our services, prevent fraud, and operate our business
Legal obligations: To comply with applicable laws and regulations
How We Protect Your Information
Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption: All sensitive data is encrypted during transmission and storage
Access controls: Limited employee access on a need-to-know basis
Regular security audits: Ongoing assessment and improvement of our security practices
Secure payment processing: We use trusted, PCI-compliant payment processors
Data backup and recovery: Regular backups to prevent data loss
Our Commitment
We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is invaluable to us, and we treat your data with the same care we'd want for our own.
Information Sharing and Third Parties
We may share your information with trusted third-party service providers who assist us in operating our business:
Essential Service Providers
Payment processors (Stripe, PayPal) for transaction processing
Shipping companies (USPS, UPS, FedEx) for product delivery
Email service providers (Mailchimp, ConvertKit) for newsletter delivery
Cloud storage providers (Google Cloud, AWS) for data hosting and backup
Analytics providers (Google Analytics) to understand website usage
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety, or that of our customers
Investigate fraud or security incidents
Enforce our terms of service or other agreements
All third-party providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Your Rights and Choices
Access and Control
You have the right to:
Access your personal information and request a copy of what we have
Update or correct inaccurate or incomplete information
Delete your personal information (subject to legal retention requirements)
Restrict processing of your information in certain circumstances
Data portability - receive your information in a structured, commonly used format
Communication Preferences
Unsubscribe from marketing emails at any time using the link in our emails
Update preferences to choose which communications you receive
Opt-out of certain data collection activities (though this may limit some services)
How to Exercise Your Rights
To exercise any of these rights, contact us at mindworkpublishing@gmail.com with:
Your full name and email address
A clear description of your request
Verification of your identity (for security purposes)
We will respond to your request within 30 days and may ask for additional information to verify your identity.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Customer data: Maintained while your account is active and for 7 years after your last purchase for tax and legal purposes
Marketing data: Kept until you unsubscribe or we determine it's no longer relevant
Website analytics: Typically retained for 2-3 years for trend analysis
Legal requirements: Some information may be retained longer to comply with legal obligations
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Essential functions: Enable core website features like shopping cart functionality
Performance: Analyze how visitors use our site to improve user experience
Marketing: Remember your preferences and provide relevant content
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
Post the updated policy on our website with a new "Last Updated" date
Notify you of significant changes via email or website notice
Provide 30 days' notice for material changes that affect how we use your information
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: mindworkpublishing@gmail.com
Mail: Mindwork Publishing
254 Chapman Road, Suite 208
Newark, DE 19702
Data Protection Contact: For specific privacy-related inquiries, please include "Privacy Inquiry" in your subject line.
At Mindwork Publishing, we're committed to earning and maintaining your trust. This privacy policy reflects our dedication to protecting your personal information while providing you with the exceptional books and services you expect from us.
Mindwork Publishing Team
